SKILLS

• Project Management Tools & Methodologies: Jira, Confluence, MS Teams, Google Suite, MS Office, Agile, Scrum, Kanban, Waterfall, Hybrid
• Financial & Budget Management: QuickBooks, P&L Analysis, Budgeting, Financial Tracking
• CRM & Data Analytics: Salesforce, Mindbody Online, Data Reporting & Analysis
• Technical & IT Proficiency: SDLC Management, IT Infrastructure, Excel, PowerPoint, Zoom, PMS Tools
• Risk & Change Management: Risk Mitigation, Issue Resolution, Process Optimization, Workflow Improvement
• Stakeholder & Team Leadership: Cross-Functional Collaboration, Negotiation, Conflict Resolution, Performance Management
• Vendor & Contract Management: Procurement, Vendor Coordination, Contract Negotiation
• Marketing & Sales Strategy: SEO, Digital Marketing, Lead Generation, Customer Acquisition, Adobe Creative Suite, MailChimp, Constant Contact
• Scheduling & Resource Allocation: Jira, MS Project, Resource Planning
• Training & Documentation: eLearning, Staff Development, Technical Documentation, Requirements Gathering

CERTIFICATIONS

• PMP | Project Management Professional | Project Management Institute (PMI)
• CAPM | Certified Associate of Project Management | Project Management Institute (PMI)
• ITILv4 | IT Infrastructure Library Version 4 Foundation | Axelos
• CSM | Certified Scrum Master | Scrum Alliance
• CSPO | Certified Scrum Product Owner | Scrum Alliance

EDUCATION

MBA | Master of Business Administration – Information Technology Management

Western Governors University, Salt Lake City, UT

PROFESSIONAL EXPERIENCE

Project Manager, House of Belli | 12/2024 – Present

• Leading end-to-end project management, overseeing scope definition, stakeholder alignment, and regulatory compliance to ensure on-time and within-budget delivery.
• Managing procurement and vendor relationships, executing competitive selection processes, negotiating contracts, and ensuring resources align with schedule and cost constraints.
• Tracking project performance and mitigating risks, utilizing scheduling tools, budget monitoring, quality assurance, and change control procedures to maintain alignment with stakeholder expectations and project goals.

President, Northfall Office Association Board of Directors | 1/2020 – 1/2024

• Led property operations, financial management, and vendor negotiations, overseeing over $1M in renovations in 2023 to ensure on-time completion, budget adherence, and stakeholder satisfaction.
• Led project planning and execution, managing timelines, risk mitigation, and stakeholder communication through tools like Jira, MS Teams, and Google Suite to optimize operational efficiency and asset performance.
• Implemented revenue generating and cost-saving initiatives, driving a 53% increase in revenue and a 15% expense reduction over four years, resulting in a 38% growth in profit and long-term sustainability for the association.

Project Manager, Café Bell | 8/2022 – 2/2023

• Led the end-to-end launch of Café Belli, transforming a vacant commercial space into a fully operational restaurant and bar by overseeing project planning, execution, and stakeholder alignment to ensure on-time, within-budget delivery.
• Managed contractors, procurement, and risk mitigation, directing renovations across construction, plumbing, electrical, and HVAC while ensuring regulatory compliance, cost control, and quality assurance.

Executive Director, North Fulton School of Music | 8/2016 – 11/2023

• Led multi-location operations across four studios, managing 45+ staff and instructors to serve 600+ student families while implementing strategic initiatives that grew annual revenue to $1.5M+, increased enrollment by 40%, and resulted in the successful sale of the company at three times the acquisition cost.
• Implemented and optimized technology solutions, including Mindbody Online for CRM, sales tracking, and data analytics, as well as QuickBooks Online for financial management, improving operational efficiency and decision-making.
• Managed end-to-end project delivery for launching two new locations, leveraging Jira for project planning, risk management, and stakeholder communication to ensure on-time, within-budget execution.
• Developed data-driven sales and marketing strategies, utilizing analytics tools, CRM insights, and digital campaigns (SEO, email marketing, and content strategy) to enhance customer acquisition and retention.
• Designed and implemented hiring procedures, overseeing recruitment, onboarding, and staff training while coaching and mentoring new staff, to enhance team performance and retention.

Director of Operations, The Peggy Still School of Music | 10/2007 – 8/2016

• Directed operations for three studio locations, overseeing 30+ instructors and staff to serve 400+ students while implementing standardized processes that enhanced service delivery, increased customer satisfaction, and supported long-term growth. Successfully led projects, including launching new programs and facilities.
• Optimized financial and business operations, managing payroll, accounting, and automated billing systems that saved 20+ hours per month. Provided financial insights using modeling techniques to advise on marketing, sales, and program development, driving revenue growth.
• Led strategic projects and technology initiatives, including website redevelopment, CRM optimization, and transitioning to automated billing. Managed end-to-end project delivery for launching Lucky Dog Studios, overseeing scope, contractor procurement, scheduling, and risk mitigation to complete the project within six months.